Terms & Conditions

1. Introduction / Definitions

In these Terms and Conditions, the “company”, “we”, “us”, “our” means Concept Wedding Designs and the “client”, “customer”, “you” means the person, firm or company who is using the service or website.  Nothing in these conditions shall affect the customer’s statutory rights.

 2. Notice of Agreement

By accessing and using this website and service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this website and service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this website and service.

 3. Conditions

These conditions shall apply to all contracts to the exclusion of all other terms and conditions.  The company and the customer must agree on any changes to these conditions in writing.  Any statement or representations made by persons in relation to the company shall not have effect unless confirmed in writing by the company.

 4. Offer and Acceptance

The customer agrees to purchase, and the company agrees to supply in accordance with the company’s proposal/ quotation.  The proposal/quotation is deemed accepted when the contract is signed, and deposit has been received and must be accompanied by sufficient information to enable the company to proceed.

 5. Payment Policy

The price quoted for services is exclusive of VAT, customs duties and other taxes. The company reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.

All invoices of the company shall be paid by the customer by the dates stated on the invoice.  Unless otherwise agreed in writing by the company a deposit must be paid prior to work commencing and final outputs shall only be delivered once the full invoice has been paid.

The project will only commence once the company has received the deposit and all requested design information has been received.

In the event of late payment, the company shall not release outputs to the client or perform more work until payment is received.

If any amount of the invoice is disputed by the customer, the customer shall inform the company of the grounds for such dispute within seven (7) days of receiving the invoice.

Our creative process has been set out to give you the opportunity of at least one (1) review of the draft design before the final design is delivered, giving you the opportunity to request amendments (note. Each project includes one (1) hour of amendments, as determined by the company.  If the work required to make the amendments requested by the client exceeds one (1) hour, the company shall request written approval from the client to adjust the invoice accordingly).

 6. Refund Policy

Concept Wedding Designs aims to exceed your expectations at every turn.  If, for any reason you are not satisfied with the service then please email joanna@conceptweddingdesigns.com as soon as possible.

Due to the nature of our individually tailored designs, refunds cannot be accepted and once payment is received it shall become non-refundable.  This also includes refunds in the following circumstances: Due to change of mind; Due to incomplete or incorrect information being supplied; If the design isn’t used.

 7. Notification of Changes

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the website and its services will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy or how we use our site customers’ Personally Identifiable Information, the most up to date version will be posted on our website 30 days prior to the changes taking place.  You are therefore advised to re-read this statement on a regular basis.

 8. Timelines for delivery and queries

The company will use its best endeavors to effect delivery of outputs within a reasonable period when a quotation has been accepted.  The project start date will operate from the date when the deposit is paid and all requested design information have been received by the company. The start of the project will be impacted where requested information isn’t received. 

 9. Sharing of Designs

We reserve the right to share your design on social media and the internet for the purposes of marketing unless otherwise agreed in writing prior to delivery. 

 10. Proper Law

These conditions shall be governed by and construed in accordance with English Law and any disputes shall be the subject to the exclusive jurisdiction of the English Courts.  If any clause or part of a clause is found to be unenforceable by a court, then that clause or part of a clause will be deleted, and the rest of the contract shall remain in full force and effect so far as is possible under the law.

Updated February 2018